Parul Verma, MBA
About Parul Verma, MBA
Parul Verma, MBA, is the Manager of Global Escalations Operations at Expedia Group, with extensive experience in operations management and customer experience within the internet sector.
Current Position at Expedia Group
Parul Verma currently holds the position of Manager - Global Escalations Operations at Expedia Group. She has been working in this role since 2021 in Gurugram, Haryana, India. Her responsibilities include managing global escalation processes to ensure efficient problem resolution in customer operations.
Professional Experience in Expedia Group
Parul Verma has amassed extensive experience at Expedia Group, holding multiple roles across different segments. Prior to her current position, she served as Supervisor - Global Dilemma Operations and Supervisor - Customer Care Escalations from 2019 to 2021. She also managed APAC & EMEA customer operations in non-English social media escalations from 2018 to 2019 and English-only social media escalations from 2016 to 2017. Earlier, she held positions as Team Lead and Agent in EMEA social media escalations.
Early Career and Previous Positions
Before joining Expedia Group, Parul Verma worked in various roles within the service industry. She was a Process Associate at InterGlobe Technologies from 2014 to 2015. In 2014, she briefly served as a Customer Security Executive at Spicejet Limited and Customer Service Executive at Celebi Aviation Holding from 2013 to 2014. These positions were based in Gurugram and New Delhi, India, focusing on customer service operations.
Educational Background
Parul Verma has a solid educational foundation in management and engineering. She earned her Master of Business Administration (MBA) with a focus on Human Resources Management & Operations from Lovely Professional University from 2014 to 2016. Additionally, she holds a Bachelor of Engineering (B.E.) degree from Rajiv Gandhi Prodyogiki Vishwavidyalaya, completed from 2007 to 2011.
Skills and Industry Expertise
Parul Verma brings over 6 years of experience in operations management within the internet sector. Her skills include corporate communications, customer experience management, and the proficient use of Microsoft Word. Her history of supervisory roles and problem resolution in the service industry has made her well-versed in handling complex escalation and operational challenges.