Rafaella Carvalho
About Rafaella Carvalho
Rafaella Carvalho is an Associate Market Manager at Expedia Group with extensive experience in sales performance and customer service, fluent in Portuguese and English.
Company
Rafaella Carvalho currently holds the position of Associate Market Manager at Expedia Group, based in Orlando, Florida, United States. She has been with the company since 2022. In this role, she is involved in market management and strategy, focusing on optimizing sales performance and profitability.
Title
As an Associate Market Manager at Expedia Group, Rafaella Carvalho focuses on enabling optimum sales performance and profitability across wholesale, retail, and distribution levels. Her role involves detailed market analysis and strategic planning to enhance the company's market position.
Education and Expertise
Rafaella Carvalho has a Master of Business Administration (MBA) degree in Marketing from Universidade de Pernambuco, which she completed between 2014 and 2015. She also holds a Bachelor's degree in Journalism from Universidade Católica de Pernambuco. Rafaella is fluent in Portuguese and English and is proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
Background
Rafaella Carvalho has a diverse professional background, having worked in various roles in the fields of customer service and marketing. Prior to her current role at Expedia Group, she worked at Booking.com as an Account Executive, Customer Service Partner Specialist, and Customer Service Guest Specialist from 2018 to 2022. Earlier in her career, she held positions at Telefonica as a Senior Marketing Specialist and Junior Marketing Specialist from 2008 to 2016 in Paraiba.
Achievements
Rafaella has a proven track record of providing exceptional customer assistance with a focus on first contact resolutions for both individuals and corporations. She possesses strong leadership, communication, interpersonal, negotiation, organizational, and multitasking skills, making her a valuable asset in her field.