Renita Coleman
About Renita Coleman
Renita Coleman is a Fraud/Chargeback Analyst at Expedia Group with a background in French Language and Literature from Illinois State University.
Current Role at Expedia Group
Renita Coleman currently serves as a Fraud/Chargeback Analyst at Expedia Group. Since 2017, she has been based in Chicago, Illinois, utilizing her expertise to analyze transactional and customer records. She identifies and escalates bugs using JIRA and executes standard SQL database queries to produce reports. Renita's fluency in French also enables her to effectively communicate with French-speaking customers regarding various issues.
Previous Experience at Illinois State University
Before joining Expedia Group, Renita Coleman accumulated diverse experience at Illinois State University. She worked as a French Teaching Assistant in 2016 for four months in Bloomington/Normal, Illinois Area, and served as a Library Student Assistant at Milner Library from 2012 to 2014. Additionally, she held the position of Student Manager for two years, from 2010 to 2012.
Role at American Express
Renita Coleman spent a year working as a Fraud Analyst at American Express from 2015 to 2016. During this time, she conducted analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. This role helped her build a strong foundation in fraud detection and analysis.
Educational Background
Renita Coleman completed her Bachelor of Arts (BA) in French Language and Literature at Illinois State University. She studied there from 2010 to 2015. Her proficiency in French not only enhances her professional skills but also enables her to engage effectively with French-speaking customers in her current and past roles.
Technical Skills and Tools
Renita Coleman utilizes various technical skills and tools in her role as a Fraud/Chargeback Analyst. She is proficient in executing standard SQL database queries to retrieve data and produce reports. Additionally, she uses JIRA for bug identification and escalation. Her technical skill set is integral to her ability to conduct comprehensive fraud analysis and report generation.