Rex W.
About Rex W.
Rex W. is an Associate Market Manager at Expedia Group with extensive experience in customer service and account management across various industries.
Current Role at Expedia Group
Rex W. is currently positioned as an Associate Market Manager at Expedia Group, a role he has been in since 2022. In this capacity, Rex manages market strategies and works to strengthen relationships with hotel partners in London, England, United Kingdom. His role likely involves negotiating deals, optimizing partner performance, and ensuring the best possible travel experiences for customers.
Career History in E-commerce and Customer Success
Rex W. has a diverse background in e-commerce and customer success with notable experience at Just Eat Takeaway.com and Uber. At Just Eat Takeaway.com, he served as a Customer Success Consultant from 2021 to 2022 in London, aiding clients in optimizing their usage of the platform. Prior to this, Rex worked as an UberEats Account Manager in Hong Kong from 2020 to 2021, where he managed restaurant relationships and ensured smooth operational processes.
Experience in Customer Support and Operations
Rex W.'s career also includes significant experience in customer support and operations within different industries. He was a Customer Support Specialist II at Tesla from 2018 to 2020 in Hong Kong, where he likely dealt with client inquiries and troubleshooting. Earlier roles include a Customer Service & Operation Trainee at Jardine Matheson (2017-2018) and a Research Executive at Kantar TNS (2016-2017), providing him with a well-rounded operational skillset.
Educational Background in Business and Marketing
Rex W. holds a Bachelor of Business Administration (BBA) from The Hang Seng University of Hong Kong, where he specialized in Marketing from 2015 to 2017. Additionally, he earned an Associate's degree in Business Administration from the same institution, studying from 2013 to 2015. This academic foundation has equipped Rex with a solid understanding of business principles and marketing strategies.
Expertise in Telecommunication and Client Services
With over six years of combined full-time and part-time client-facing experience, Rex W. has demonstrated expertise in both B2B and B2C environments. His work at PCCW as a Customer Service Representative (2015-2017) and an internship at Hang Seng Bank (2014) highlight his proficiency in the telecommunication and financial services industries. Rex's strong problem-solving skills and ability to work under pressure have been key assets in these roles.