Saurabh Chauhan
About Saurabh Chauhan
Saurabh Chauhan is a Traveler Service Associate in the Global Escalations Team at Expedia Group, with extensive experience in travel consultancy and customer service.
Title
Saurabh Chauhan holds the title of Traveler Service Associate, Escalations, currently working with the Global Escalations Team at Expedia Group. His role includes handling complex customer service issues that are escalated to the highest levels of management.
Company
Saurabh Chauhan is currently employed at Expedia Group in India. He has had multiple roles within the company, demonstrating a track record in customer service and problem resolution. Prior to his current role, he worked as a Traveler Service Associate for the Premium (MIDAS) team at Expedia Group in Gurugram, Haryana.
Education and Expertise
Saurabh Chauhan completed his Bachelor of Arts (BA) in Arts from Delhi University, studying from 2015 to 2018. He has strong technical skills in global distribution systems like Amadeus, Sabre, and Worldspan. His expertise includes conducting root cause analysis and proposing solutions for customer and supplier issues.
Work Background
Saurabh has a comprehensive background in travel services. Before his current tenure at Expedia Group, he worked at Fareportal as Sr. Executive from 2021 to 2022 in Gurugram, Haryana. From 2018 to 2020, he was a Travel Consultant at Callco Infotech Pvt Ltd in Delhi. These roles provided him with diverse experience in handling high-stress environments and customer interactions.
Responsibilities and Skills
In his current role at Expedia Group, Saurabh handles inquiries directed to the company's Senior Executives, Board of Directors, Legal Department, and Public Relations. He conducts root cause analysis and documents and provides executive reporting on issue outcomes and preventative proposals. His skills and abilities enable him to operate effectively in high-stress environments without disrupting operations.