Seleena H.
About Seleena H.
Seleena H. is the Global Customer Experience Project Manager at Vrbo, with extensive experience in customer support and operations management.
Title
Seleena H. holds the position of Global Customer Experience Project Manager at Vrbo since 2019.
Company
Seleena H. is currently working at Vrbo as the Global Customer Experience Project Manager. Her role involves managing customer experience projects, focusing on optimizing customer support workflows, and reducing operational costs.
Work Experience at HomeAway
Before joining Vrbo, Seleena H. worked at HomeAway as the Global Operations Program Coordinator (Customer Experience) from 2012 to 2019. During her 7-year tenure, she was involved in various customer experience initiatives aimed at improving operational efficiencies and customer satisfaction.
Social Media Assistant at Social Media Delivered
In 2012, Seleena H. held a position as a Social Media Assistant at Social Media Delivered for 3 months. During this short tenure, she was responsible for supporting social media strategies and content creation for various campaigns.
Education and Expertise
Seleena H. studied Theatre/Theater and earned a Bachelor of Arts (B.A.) from New Mexico State University, graduating in 2009. She also attended the Stella Adler Studio of Acting, where she completed a Certificate of Completion in Acting in 2009.
Project Achievements
Seleena H. successfully led a project at Vrbo that transferred tier 2 customer support workflows to front-line teams, resulting in over $900K in support cost savings. Additionally, she managed a program that developed a customer support playbook, surpassing the target for incremental revenue value.
Additional Roles
Seleena H. has held various roles across different industries, including positions as a Content Editor at Downtown Niche Magazine from 2010 to 2012, and as a Shift Supervisor at Starbucks for 3 years. She also served as a Project Aide at New Mexico State University in 2009.