Suwanlee Thongbaiyai
About Suwanlee Thongbaiyai
Suwanlee Thongbaiyai is the Customer Service Team Manager (Fraud Analyst) at Wotif Group, with extensive experience in sales, marketing, and fraud prevention.
Title
Suwanlee Thongbaiyai holds the position of Customer Service Team Manager (Fraud Analyst) at Wotif Group.
Professional Experience at Wotif Group
Suwanlee Thongbaiyai currently works as the Customer Service Team Manager (Fraud Analyst) at Wotif Group in Phuket, Thailand. She has been with the company since 2008. Her responsibilities include implementing a blacklist system to identify related fraud activities and collaborating with the IT team to redesign the Fraud Admin system for improved functionality. She also generates credit card fraud prevention and analysis reports and communicates directly with merchants and cardholders to ensure account safety and prevent financial loss.
Previous Roles in Sales and Marketing
Suwanlee Thongbaiyai has experience in various sales and marketing roles. She worked at Harrison Public Company Limited as a Sales Executive from 2007 to 2008 in Phuket, Thailand. Prior to that, she held the position of Sales & Marketing Executive at Baan Thai Surin Hill Phuket from 2003 to 2007, also in Phuket. Her responsibilities in these roles included sales operations and marketing activities.
Educational Background in Hotel and Tourism Management
Suwanlee Thongbaiyai studied at Prince of Songkla University, Phuket Campus, where she achieved a Bachelor of Hotel and Tourism Management. She completed her studies from 1999 to 2003. Her academic background provided a strong foundation for her career in customer service, sales, and fraud analysis in the tourism and hospitality industry.
Product Operation Executive Experience
Prior to her current role, Suwanlee Thongbaiyai was the Product Operation Executive in the Marketing Department at Wotif.com. Her responsibilities included creating and planning attractive promotions and maintaining the promotional upload system. This role highlights her versatile skills in marketing strategy and promotional planning.