Titto Mathew
About Titto Mathew
Titto Mathew is a Service Delivery Manager at Expedia, Inc. with over 15 years of experience in client relationship and data management operations, project management, and customer service.
Current Role at Expedia, Inc.
Titto Mathew has been serving as a Service Delivery Manager at Expedia, Inc. since 2016, operating in the Mumbai Area, India. In this role, Mathew handles various aspects related to service delivery and operations, driving projects and ensuring alignment with client requirements.
Previous Experience at WNS Global Services
Prior to joining Expedia, Inc., Titto Mathew worked at WNS Global Services from 2013 to 2016 as a Group Manager - Operations, and from 2004 to 2011 as a Quality Manager. In these positions, Mathew contributed to operations management and quality assurance, enhancing the company’s service delivery standards.
Education at Symbiosis Institute of Management Studies
Titto Mathew earned his Postgraduate degree in Business Administration from Symbiosis Institute of Management Studies between 2008 and 2010. This education provided him with a strong foundation in management principles and business operations.
Industry Expertise and Experience
With over 15 years of experience, Titto Mathew is proficient in client relationship, data management operations, project management, quality, and customer service. His expertise covers transitions, service delivery, risk & compliance, process re-engineering, and process excellence within the BPO domain.
Leadership and Team Management
Titto Mathew is well-versed in leading large and diverse teams, currently overseeing more than 80 employees. His leadership skills are complemented by his Green Belt training in Six Sigma, and he has significant experience mentoring Yellow Belt projects focused on quality management and customer experience.