Yonie Charles
About Yonie Charles
Yonie Charles is the Global Training Manager at Expedia Group, with extensive experience in training and customer service roles at Teleperformance Portugal and other companies.
Current Position at Expedia Group
Yonie Charles has been serving as the Global Training Manager at Expedia Group since 2019. In this role, Charles is responsible for developing and implementing global training programs aimed at enhancing employee skills and improving service delivery. This position leverages his extensive experience in training and development from his previous roles.
Previous Experience at Teleperformance Portugal
Before joining Expedia Group, Yonie Charles held multiple roles at Teleperformance Portugal. He started as a Customer Service Representative from 2014 to 2015 before being promoted to Teamleader from 2015 to 2016. He then served as Trainer / Quality Analyst from 2016 to 2018 followed by International Trainer from 2018 to 2019. These roles were based in the Lisbon Area, Portugal, and provided him with a comprehensive understanding of training, quality analysis, and team management.
Outbound Sales Experience
Yonie Charles worked briefly at Custom Connect as an Outbound Sales Representative for 2 months in the Breda Area, Netherlands, in 2014. This role involved conducting outbound sales calls and managing client relationships. Although it was a short stint, it contributed to his diverse experience in sales and customer service.
Earlier Roles in Customer Service
Yonie Charles also has experience in customer service, having worked at Cendris Breda as a Customer Service Representative from 2013 to 2014 for 9 months. This role in the Breda Area, Netherlands, required him to handle customer inquiries and resolve issues, laying the foundation for his future roles in training and quality analysis.
Education in Fashion Commerce
Yonie Charles studied at Vitalis College, where he achieved a qualification in Mode Commercie (Fashion Commerce) from 2007 to 2010. This educational background, while not directly related to his career in training and customer service, demonstrates his versatility and ability to adapt to different industries.