Clayton Mc Shane
About Clayton Mc Shane
Clayton Mc Shane is a Customer Success Manager II at ExtraHop, with a background in sales and customer success across various companies in the technology sector. He has experience working with partners like VMware, Citrix, and Microsoft to improve customer success strategies.
Current Role at ExtraHop
Clayton Mc Shane serves as a Customer Success Manager II at ExtraHop, a position he has held since 2021. In this role, he focuses on enhancing customer success strategies by collaborating with partners such as VMware, Citrix, and Microsoft. His responsibilities include customer onboarding, retention, and growth, ensuring that customers achieve their business objectives. He has been instrumental in implementing best practices to maintain high levels of customer satisfaction.
Previous Experience in Customer Success
Prior to joining ExtraHop, Clayton worked at Dynatrace as a Customer Success Manager from 2018 to 2021. In this capacity, he managed customer relationships and worked to enhance customer satisfaction. His earlier roles include serving as a Sales Executive at MSDSonline from 2014 to 2015 and as an Enterprise Inside Account Manager at Nexum, Inc from 2015 to 2018. These positions provided him with a solid foundation in sales and customer management.
Educational Background
Clayton Mc Shane attended Western Michigan University from 2009 to 2013, where he studied Marketing. He achieved a degree in Electronic Business Marketing during his four years at the university. This educational background has equipped him with the skills necessary for his roles in customer success and sales.
Leadership Experience
During his time at Western Michigan University, Clayton served as President of Sigma Pi Fraternity from 2011 to 2012. This leadership role involved overseeing fraternity activities and fostering a sense of community among members. His experience in this position contributed to his development of leadership and organizational skills.
Early Career and Sales Experience
Clayton's early career includes a position as a Sales Representative at Lakeside Software for eight months in 2018. Prior to that, he worked at Nexum, Inc as an Enterprise Inside Account Manager for three years. His experience in these roles has provided him with a comprehensive understanding of sales processes and customer engagement strategies.