Daniel Pinelli
About Daniel Pinelli
Daniel Pinelli is a Senior Customer Success Manager at FactoryFix, where he has worked since 2023. He has previous experience in customer success and account management roles at Coyote Logistics and FactoryFix, along with earlier positions in logistics and customer service.
Current Role at FactoryFix
Daniel Pinelli serves as the Senior Customer Success Manager at FactoryFix, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services. His experience in customer success allows him to effectively address client needs and foster long-term relationships.
Previous Experience at Coyote Logistics
Prior to his current role, Daniel worked at Coyote Logistics as a National Account Manager from 2018 to 2021. During his three years in this position, he managed key accounts in the Greater Chicago Area, contributing to the company's logistics solutions and customer engagement strategies.
Career at HydraForce Inc.
Daniel's career at HydraForce Inc. began in 2015, where he worked as a Shipping Assistant for seven months. He then transitioned to the role of Material Handler from 2016 to 2017. His time at HydraForce provided him with foundational experience in operations and logistics.
Educational Background
Daniel studied Marketing at The University of Iowa Tippie College of Business from 2015 to 2019, earning a degree that supports his career in customer success and account management. Prior to this, he attended Loyola Academy from 2011 to 2015, where he completed his high school education.
Early Work Experience
Before entering the logistics and customer success fields, Daniel worked as a Lifeguard at North Shore Country Club from 2014 to 2015. This role involved ensuring the safety of club members and guests, showcasing his commitment to service and responsibility.