Albert Lee
About Albert Lee
Albert Lee is a Remote Support Technician with extensive experience in IT support roles across various companies, including D2L, Apple, and Faire. He specializes in administering collaboration tools, providing end-user support, and managing audio/visual equipment for effective communication.
Current Role at Faire
Albert Lee serves as a Remote Support Technician at Faire, a role he has held since 2021. In this position, he provides end-user support primarily in a Mac environment to over 250 employees located across various international offices, including Burlington, Toronto, and India. His responsibilities include facilitating the setup and deployment of new computers and desk setups for new employees, which contributes to efficient onboarding processes. Additionally, he administers company-wide tools such as G-Suite, Slack, and Zoom, ensuring seamless collaboration and communication among team members.
Previous Experience in IT Support
Prior to his current role, Albert Lee accumulated extensive experience in IT support across several organizations. He worked at D2L as an IT Support Technician for 11 months from 2019 to 2020, where he provided technical assistance. Before that, he was employed at Prodigy Game as an Internal IT for 9 months in 2018 to 2019. His career in IT began at Apple, where he served as a Genius for five years from 2013 to 2018. He also worked at ApplyBoard as an IT Support Analyst for 10 months from 2020 to 2021, further enhancing his technical skills.
Education and Training
Albert Lee studied at Conestoga College, where he pursued a program in Information Technology Support Services. He completed his Ontario College Diploma from 2013 to 2015, gaining foundational knowledge and skills in IT support. This educational background has equipped him with the necessary expertise to excel in his various roles in the technology sector.
Technical Skills and Contributions
Throughout his career, Albert Lee has demonstrated proficiency in managing audio/visual equipment for meeting rooms, facilitating communication between offices and remote employees. He has implemented Jamf as a Mobile Device Management (MDM) solution across organizations, enhancing device management and security. His technical skills enable him to provide effective support and solutions in a predominantly Mac environment, contributing to the overall efficiency of the teams he supports.
Early Career Development
Albert Lee began his professional journey as a Desktop Support Technician (Co-op) at Linamar in 2015, where he gained practical experience in IT support for four months. This early role laid the groundwork for his subsequent positions in the technology field, allowing him to develop essential skills that he has applied throughout his career.