Bryan Schotanes
About Bryan Schotanes
Bryan Schotanes is a Remote Support Technician with a background in IT service and customer care. He has worked for several companies, including Milestone Technologies, Xerox, and Faire, and has a degree in Game Development from Full Sail University.
Current Role as Remote Support Technician
Bryan Schotanes currently serves as a Remote Support Technician at Faire, a position he has held since 2022. In this role, he is responsible for providing technical support and assistance to users remotely. His expertise in troubleshooting and resolving IT issues contributes to the efficiency of operations within the company. Based in San Francisco, California, he continues to leverage his technical skills to enhance user experience.
Previous Experience at Faire
Prior to his current role, Bryan worked at Faire as an IT Service Technician from 2021 to 2022. During this time, he was involved in supporting the IT infrastructure and ensuring that technical issues were addressed promptly. His experience at Faire has equipped him with a deep understanding of the company's systems and user needs.
Experience at Milestone Technologies, Inc.
Bryan Schotanes worked at Milestone Technologies, Inc. as an IT Service Desk Technician from 2018 to 2021. He primarily supported Milestone at Uber in the San Francisco Bay Area. His responsibilities included providing technical support and resolving IT-related issues for users, which helped him develop strong problem-solving skills in a fast-paced environment.
Educational Background in Computer Science
Bryan studied Computer Science at Full Sail University from 2011 to 2013, where he focused on Game Development. This educational background provided him with foundational knowledge in programming and software development, which he has applied throughout his career in various IT roles. Additionally, he has completed training at Trailhead by Salesforce, further enhancing his technical expertise.
Customer Service Experience at Xerox and Starbucks
Before his roles in IT support, Bryan worked at Xerox as a Customer Care Representative from 2015 to 2016. He then transitioned to Starbucks, where he served as a Sr. Service Desk Analyst from 2017 to 2018. These positions allowed him to develop strong customer service skills and a solid understanding of user support, which have been beneficial in his subsequent IT roles.