Jessica Cindy Kapo
About Jessica Cindy Kapo
Jessica Cindy Kapo is a Senior International Customer Support Associate currently working at Faire in the United Kingdom. She has previous experience in customer support roles at AFerry and Direct Ferries, and holds a Bachelor of Laws from Kaplan Holborn College.
Work at Faire
Jessica Cindy Kapo currently holds the position of Senior International Customer Support Associate at Faire. She has been with the company since 2021, contributing to customer support operations on an international scale. Her role involves assisting customers with inquiries and ensuring a high level of service is maintained. This position allows her to leverage her previous experience in customer service to enhance the customer experience at Faire.
Previous Experience in Customer Support
Before joining Faire, Jessica Kapo worked as a Customer Service Representative at Direct Ferries from 2018 to 2021. During her three years in this role, she developed skills in managing customer inquiries and resolving issues effectively. Prior to that, she spent seven months at AFerry in 2016, also as a Customer Support Representative, where she gained foundational experience in the customer service industry.
Education and Expertise
Jessica Kapo studied at Kaplan Holborn College, where she pursued a Bachelor of Laws (LLB) degree from 2011 to 2015. This four-year program provided her with a solid understanding of legal principles and frameworks, which may inform her approach to customer support and problem-solving in her professional roles.
Background
Jessica Kapo has a background in customer service, with significant experience in the travel and ferry sectors. Her career began in London, England, where she worked for various companies in customer-facing roles. This experience has equipped her with the skills necessary to address diverse customer needs and enhance service delivery.