Katelynn Langer
About Katelynn Langer
Katelynn Langer is a Senior Operations Specialist at Faire, specializing in onboarding and BPO management. She has a background in customer success and has held various roles in customer onboarding and service management over the past several years.
Current Role at Faire
Katelynn Langer serves as a Senior Operations Specialist, focusing on Onboarding and BPO Management at Faire since 2021. In this role, she collaborates closely with the National Sales Team to strategically onboard new business. Katelynn is responsible for ensuring the proper setup of both US and Canadian customer profiles within the company's internal systems. She implements customer onboarding processes aimed at eliminating internal gaps and filters information to the internal operations team to support successful day-to-day operations.
Previous Experience at Faire
Katelynn Langer previously worked at Faire as a Customer Success Specialist from 2019 to 2020. During her year in this role, she developed personal and professional relationships with new customers to foster long-term business retention. Her experience in customer success laid the groundwork for her current position, where she continues to enhance customer onboarding and operational efficiency.
Professional Background at Challenger Motor Freight Inc
Before joining Faire, Katelynn worked at Challenger Motor Freight Inc as a Customer Onboarding Manager from 2014 to 2019. In this capacity, she liaised with customers to facilitate a smooth transition from their existing transportation providers. Her role involved utilizing SharePoint to manage new business profiles effectively and implementing onboarding processes that improved operational workflows.
Educational Qualifications
Katelynn Langer studied at Fleming College, where she earned a Diploma in Drug and Alcohol Addictions Counseling from 2010 to 2012. Following this, she pursued further education at the same institution, achieving a Post Graduation Diploma in Recreation and Leisure from 2012 to 2013. Her educational background provides a foundation for her skills in relationship management and customer service.
Early Career Experience
Katelynn began her career as a Dining Room Server at The Keg Steakhouse + Bar, where she worked from 2013 to 2016. This role contributed to her customer service skills and ability to work in a fast-paced environment, which she later applied in her positions in customer success and operations management.