Janet Anne Panen
About Janet Anne Panen
Janet Anne Panen is a Technical Support Engineer at Finch, where she has worked since 2023. With a diverse background in social media, public relations, and engineering, she combines her skills in problem-solving and customer experience to enhance technical support.
Work at Finch
Janet Anne Panen has been employed at Finch as a Technical Support Engineer since 2023. In this role, she applies her technical skills and customer service expertise to assist users and resolve issues effectively. Her responsibilities include troubleshooting technical problems, providing solutions, and ensuring a positive experience for customers.
Previous Employment Experience
Janet has a diverse career history, having worked in various roles across multiple companies. She served as a Quality Assurance Associate at Checkr, Inc. for three months in 2019. Prior to that, she was a Social Media Assistant at Reddit, Inc. for three months in 2016. Her experience also includes positions at Google as a Social Media Support Specialist and at Warner Bros. Entertainment as a Social Media Coordinator. Additionally, she worked at Snapdocs as a Software Engineer from 2021 to 2022 and at Dropbox as a Support Engineer from 2019 to 2021.
Education and Expertise
Janet studied at the University of Southern California, where she earned a Bachelor of Arts in Public Relations. She also attended Hackbright Academy, completing both an Intro to Programming in Python and a Software Engineering Program in 2018. Her educational background supports her technical skills and enhances her ability to address customer needs effectively.
Skills and Professional Attributes
Janet possesses a strong passion for problem-solving and empathy for customer experiences, which are central to her approach in technical support engineering. She utilizes a unique combination of industry skills, including software engineering, project management, and data analytics, to drive efficiency improvements. Known for being solutions-focused and innovative, she excels in cross-functional collaboration and effectively communicates with various teams to enhance customer service.
Career Development
Throughout her career, Janet has demonstrated adaptability by transitioning between roles in social media, public relations, human resources, and engineering. This diverse background showcases her ability to learn and apply new skills in different contexts, contributing to her effectiveness in technical leadership and customer support.