Ross Carvalho
About Ross Carvalho
Ross Carvalho is the Director of Customer Success at Findem, bringing over 15 years of customer-facing experience and a strong background in leadership roles within the Customer Success and Talent sectors. He previously held various positions at LinkedIn and Gem, where he contributed to global customer success initiatives and helped major companies address their recruiting challenges.
Current Role at Findem
Ross Carvalho serves as the Director of Customer Success at Findem since 2023. In this role, he is responsible for overseeing customer success strategies and initiatives, ensuring that clients receive optimal support and value from the company's offerings. His leadership is aimed at enhancing customer satisfaction and driving retention.
Previous Experience at LinkedIn
Ross Carvalho has extensive experience at LinkedIn, where he held multiple roles in Customer Success from 2015 to 2021. He started as a Senior Customer Success Manager for Global Accounts, later becoming a Team Lead in the same department. He then progressed to Manager of Customer Success for Global Accounts, where he managed key client relationships. His tenure at LinkedIn spanned over six years, during which he contributed to customer engagement and success strategies.
Experience at Gem
From 2021 to 2023, Ross Carvalho worked as the Director of Customer Success at Gem. In this remote position, he focused on enhancing customer relationships and driving the success of Gem's customer engagement initiatives. His role involved strategizing and implementing best practices in customer success.
Educational Background
Ross Carvalho studied at Durham University, where he earned a BA (Hons) in Japanese and Management Studies from 2002 to 2006. He also completed a Professional Diploma in Marketing at CIM | The Chartered Institute of Marketing from 2008 to 2010. Additionally, he participated in an Economics Department Exchange Programme at Nihon University in Japan from 2003 to 2004.
Customer Success Expertise
With over 15 years of customer-facing experience, Ross Carvalho has developed expertise in managing large, global customer accounts. He has played a significant role in forming and evolving processes and best practices within Customer Success organizations. His leadership experience spans over five years, focusing on customer success and talent management, and he has supported teams that contribute to substantial annual recurring revenue.