Sushant D.
About Sushant D.
Sushant D. is a Strategic Customer Success Manager currently working at Findem in Bengaluru, India. With extensive experience at companies like UiPath, Google, and Adobe, he specializes in enhancing customer success operations through automation and analytics.
Work at Findem
Sushant D. currently serves as a Strategic Customer Success Manager at Findem, a position he has held since 2023. In this role, he focuses on enhancing customer success operations by leveraging his extensive experience in customer relationship management. His responsibilities include developing and implementing customer success strategies tailored to various market segments, including mid-market, SMB, and enterprise accounts.
Previous Experience at UiPath
Before joining Findem, Sushant worked at UiPath as Strategic Customer Success & Operations from 2020 to 2023. During his tenure in Bengaluru, Karnataka, he contributed to improving customer success metrics and operational efficiencies. His role involved collaborating with cross-functional teams to align customer success initiatives with business objectives.
Career at Google
Sushant's career includes significant experience at Google, where he held multiple roles from 2016 to 2020. Initially, he served as Customer Success Lead in Bengaluru, followed by a position as Manager, Customer Success & Ops in Hyderabad. His work focused on designing customer success programs and enhancing customer satisfaction through effective onboarding and training initiatives.
Background in Customer Success at Adobe
Sushant D. has a strong background in customer success from his time at Adobe, where he worked from 2012 to 2016. He held roles as Senior Customer Success Manager and Lead, Customer Success in Bengaluru. His responsibilities included developing customer success strategies and implementing best practices to reduce churn and improve customer satisfaction.
Education and Expertise
Sushant holds a Bachelor's degree in Information Technology from Rajasthan Technical University, which he completed from 2006 to 2010. He also earned a Master of Business Administration (MBA) in Business Administration and Management from Symbiosis Institute of Management Studies between 2010 and 2012. His educational background complements his expertise in leveraging automation and analytics to enhance customer success operations.