Vivian Hsieh
About Vivian Hsieh
Vivian Hsieh is a Senior Program Associate at Flexport, specializing in the SEA Emerging Market in Singapore.
Current Position at Flexport
Vivian Hsieh is currently employed as a Senior Program Associate, SEA Emerging Market at Flexport in Singapore. Her responsibilities include managing and optimizing supply chain processes within emerging markets in Southeast Asia. Vivian brings her extensive experience in logistics and customer care to this role, focusing on improving performance and ensuring smooth operations across the region.
Previous Roles at Flexport
Before her current role, Vivian Hsieh worked at Flexport as a Partner Performance Associate from 2021 to 2022 in Singapore. During this time, she focused on monitoring and enhancing partner performance, ensuring that partners met Flexport’s standards and contributed effectively to the supply chain.
Past Experience in Customer Care and Logistics
Vivian Hsieh’s career includes several roles in customer care and logistics. She worked at DKSH Healthcare as a Customer Care Executive from 2020 to 2021 for 11 months, and at Agility as a Logistics Assistant in Procurement from 2018 to 2019 for 1 year. Earlier positions include being an Operation Intern at LightBeijing - Online Mandarin Tutoring for 5 months and a Customer Service Officer at NANHAI BUSINESS SOLUTIONS for 1 month, both in Singapore.
Educational Background
Vivian Hsieh holds a Bachelor of Science in International Supply Chain and Shipping Management from the University of Plymouth, graduating with First Class Honours in 2020. She also earned a Diploma with Merit in International Logistics and Supply Chain Management from Ngee Ann Polytechnic, completed in 2018. Her academic achievements provided a solid foundation for her career in logistics and supply chain management.
Specialized Expertise and Contributions
Vivian Hsieh has contributed significantly to her roles by transforming trial knowledge into detailed Standard Operating Procedures (SOPs) and conducting training sessions. She also serves as the Subject Matter Expert for a new system, supporting her team with system adoption and process inquiries. Additionally, she set up and maintains a knowledge library to enhance the visibility of resources and tools available to her team.