Jessica Lee
About Jessica Lee
Jessica Lee is a Manager of Customer Success, Onboarding, and Implementation at Front, where she has worked since 2022. She has a diverse background in customer success, marketing, and design, with previous roles at companies such as Blend, Opes Advisors, and Boston University.
Current Role at Front
Jessica Lee serves as the Manager of Customer Success, Onboarding, and Implementation at Front. She has held this position since 2022, contributing to the company's focus on enhancing customer experience and ensuring successful onboarding processes. Her role involves overseeing the implementation strategies that help clients integrate Front's solutions effectively.
Previous Experience at Front
Prior to her current role, Jessica worked at Front in a similar capacity from 2020 to 2022. During her tenure, she focused on customer success initiatives and onboarding processes, helping clients transition smoothly to the platform. This experience laid the groundwork for her advancement to a managerial position.
Professional Background in Customer Success
Jessica has extensive experience in customer success and implementation roles. She worked as an Implementation Consultant at Blend from 2019 to 2020 and as a Change Manager from 2017 to 2020. These positions involved managing client relationships and ensuring successful project outcomes, which are critical skills in her current role.
Educational Background
Jessica earned her Bachelor's degree in Mass Communication/Media Studies from Boston University, where she studied from 2009 to 2013. This educational foundation provided her with essential skills in communication and media, which she has applied throughout her career in various roles.
Internship Experience
Jessica's early career included several internships that contributed to her professional development. She interned as an Art Director at The Fantastical in 2013 and as an HR Engineering Intern at Apple in 2012. These experiences allowed her to gain practical skills in creative direction and human resources, respectively.