Charleen Marhold
About Charleen Marhold
Charleen Marhold is a Senior Associate at Cover Genius, specializing in customer performance platform optimization. She has a diverse background in process management, customer support, and sales operations across various companies in Germany and Australia.
Title
Charleen Marhold is currently working as a Senior Associate | Customer Performance Platform at Cover Genius.
Roles at Cover Genius
Since 2023, Charleen Marhold has been serving as a Senior Associate at Cover Genius in Sydney, New South Wales, Australia. She previously worked at Cover Genius as a Customer and Process Lead from 2022 to 2023, focusing on enhancing customer performance.
Experience at Alteos
From 2018 to 2022, Charleen Marhold worked at Alteos in Berlin, Germany. She held the position of Process Manager for Insurance Products, Partner & Services for four years. Earlier, she served as an Executive Assistant for three months in 2018.
Positions Held at Scrooser GmbH & Co. KG
Charleen Marhold was the Executive Assistant to the CEO at Scrooser GmbH & Co. KG from 2017 to 2018. During this period, she provided significant administrative support and helped streamline executive functions within the company.
Academic Background
Charleen Marhold's educational journey includes a Diploma in Business Administration from Hochschule Wismar (2016-2021) and a Bachelor of Trade and Commerce from Bildungszentrum Handel und Dienstleistungen Thüringen gGmbH (2014-2015). She also studied Retail Management at Max-Weber-Schule Freiburg (2012-2014) and Scandinavian Studies at Humboldt-Universität zu Berlin (2011-2012).
Systems and Process Optimization
Charleen Marhold has successfully enhanced performance on platforms like Zendesk and optimized Zapier integrations to improve customer support operations. She plays a key role in refining processes focused on enhancing customer experience and operational efficiency.