Chirag Panchal
About Chirag Panchal
Chirag Panchal is the Lead Asia Pacific at Cover Genius, with extensive experience in customer service and management across various industries and regions.
Title
Chirag Panchal currently serves as the Lead Asia Pacific at Cover Genius, where he has worked since 2021.
Professional Background
Chirag Panchal has amassed substantial experience in customer service and management roles across various companies. He previously worked at Selloship Services as a Customer Service Manager from 2019 to 2021 in India. Before that, he was a Senior Customer Service Associate at _VOIS in the United Kingdom from 2017 to 2019. His career also includes a role as an Accountant at Harley-Davidson Motor Company from 2014 to 2017 in the United States, and an Executive Purchase position at ESSAR STEEL INDIA LTD. from 2011 to 2012 in India.
Education and Expertise
Chirag Panchal holds a Master of Business Administration (MBA) in Finance from Mahatma Gandhi University, completed in 2014. He studied Customer Service Management at the Indian Institute of Management Ahmedabad. Panchal is also CSM® (Certified Customer Success Manager) certified and holds a Lean Sigma Green Belt Black Belt+ certification. His expertise includes implementing CRM software systems and training staff to leverage technology for superior customer satisfaction.
Achievements and Certifications
Chirag Panchal has successfully implemented new CRM software systems and trained staff to maximize their use for enhanced customer satisfaction. His certifications include CSM® (Certified Customer Success Manager) and Lean Sigma Green Belt Black Belt+. These certifications underscore his proficiency in customer service management and process improvement.
Skills and Software Proficiency
Chirag Panchal is experienced in various customer service software, such as Zendesk, Citrix, Avaya, Erp, Amdocs, Siebel, Air-call, CallHippo, Halo, Again, Livestream, CDRN, and Ethoca. His skills encompass resolving customer issues efficiently and maintaining professional relationships to ensure excellent customer service experiences.