Daniel Mendez Gonzalez
About Daniel Mendez Gonzalez
Daniel Mendez Gonzalez is a Senior Claims Specialist at Cover Genius with a diverse background in customer service, tourism, and multilingual insurance assistance.
Company
Daniel Mendez Gonzalez is currently employed at Cover Genius as a Senior Claims Specialist. Cover Genius is a global insurance technology company that provides digital insurance solutions, and Daniel has been part of this organization since 2021. He is based in London, United Kingdom.
Title
Daniel holds the title of Senior Claims Specialist. In this role, he is responsible for managing complex insurance claims and providing assistance to global customers. His extensive experience in customer service and claims handling informs his work in this position.
Previous Work Experience
Before joining Cover Genius, Daniel has held various roles. He worked as a Bilingual Customer Service Representative at both Assurant and Sitel from 2020 to 2021 in Porto, Portugal. Prior to that, he served as a Tourist Guide at Ayto. Valencia de Alcántara from 2018 to 2019 and as a Lead Customer Service Representative at GLOBAL RELAX from 2017 to 2018. Additionally, he interned at Gran Canaria Natural in 2016.
Education and Expertise
Daniel's education includes a degree in Tourism with a focus on Administration of Tourist Organizations and Resources from Universidad de Extremadura, completed in 2016. He also studied at Universidad de Las Palmas de Gran Canaria and Università degli Studi del Molise, where he gained knowledge in economy, sociology, laws, tourism resources, languages, and work internships. His academic background is complemented by his practical experience in tourism and customer service.
Skills and Abilities
Daniel has a diverse skill set that includes handling multilingual insurance assistance, writing and translating content for E-commerce, solving issues using lateral thinking, adapting to new environments, and working online with new technologies. His proactive nature and ability to adapt quickly make him effective in various professional settings.