Jessica Gomez Ruiz
About Jessica Gomez Ruiz
Jessica Gomez Ruiz is a Senior Associate in Global Customer Operations at Cover Genius, with extensive experience in managing multicultural teams and enhancing customer satisfaction in the insurance industry.
Title
Jessica Gomez Ruiz holds the position of Senior Associate in Global Customer Operations at Cover Genius. She has been serving in this capacity since 2021, primarily based in London, United Kingdom.
Company
Jessica Gomez Ruiz is currently employed at Cover Genius, a company that offers global insurance distribution platforms. Her role with Cover Genius has evolved over the years from Claims Manager - EMEA to Senior Associate, Global Customer Operations.
Previous Roles at Cover Genius
Before her current position, Jessica Gomez Ruiz held various roles at Cover Genius. She was the Claims Manager - EMEA from 2019 to 2020, Global Customer Service Manager from 2017 to 2021, and Sales and Customer Service Manager - EMEA from 2015 to 2017. These roles were also based in London, United Kingdom.
Industry Experience
Jessica Gomez Ruiz has a broad industry experience in various roles and companies. Before joining Cover Genius, she worked at 1001pneus as Partnerships Manager Iberia in Bordeaux, France, at Autodata as Account Manager - Iberia & Latin-America in St Emilion, France, at MyDesign.com as Sales & Customer Service Associate - UK in Merignac, France, and at Miki Travel as Hotel Data Bank Coordinator in London, United Kingdom.
Education and Expertise
Her educational background includes a Licentiate degree in Tourism from the University of Valencia, where she studied Tourism and Travel Services Management from 2000 to 2003. This academic foundation has contributed to her expertise in managing multicultural teams and enhancing customer satisfaction scores in the insurance industry.
Professional Skills
Jessica Gomez Ruiz is experienced in adapting to rapidly changing environments and leading multicultural teams. She emphasizes Learning & Development to improve customer satisfaction and Net Promoter Scores (NPS) in the insurance sector. Her work at Cover Genius has involved supporting global operations in multiple languages across three continents.