Justin R. Miller, MBA Pca
About Justin R. Miller, MBA Pca
Justin R. Miller, MBA, is the Associate Director of Global Customer Operations at Cover Genius, with over 12 years of experience in service contract solutions and a strong background in operations and training development.
Current Role at Cover Genius
Justin R. Miller currently serves as the Associate Director, Global Customer Operations, at Cover Genius. He has been in this role since 2023. Cover Genius operates within the New York City Metropolitan Area, where Justin oversees global customer operations, striving to enhance the overall customer experience.
Previous Experience at Cover Genius
Before his current role, Justin R. Miller worked at Cover Genius as a Senior Process Engineer from 2023 to 2024. During his 10-month tenure in New York, he focused on optimizing processes to improve operational efficiency within the company.
Senior Director Role at Clyde
From 2021 to 2023, Justin served as the Senior Director of Operations at Clyde, located in the New York City Metropolitan Area. In this position, he was responsible for managing and improving operational frameworks to support business growth and customer satisfaction.
Operational Leadership at Centricity
Justin held several key positions at Centricity, including Director of Operations from 2016 to 2021, and Manager of Training & Quality Assurance from 2014 to 2016. Based in the Tampa/St. Petersburg, Florida Area, he directed operational strategies and spearheaded training and quality assurance programs.
Early Career at Bankers Financial Corporation
Justin's tenure at Bankers Financial Corporation spanned from 2011 to 2014. He started as a Claims Team Lead, then progressed to Client Services Manager, and ultimately became the National Sales Trainer. His roles involved managing claims, enhancing client services, and providing national sales training to boost performance.
Academic Background
Justin R. Miller holds an MBA from the University of South Florida Muma College of Business, where he specialized in Business Administration and Management, and Corporate Social Responsibility, from 2018 to 2020. He completed his undergraduate studies at Florida State University, earning a Bachelor of Science in Political Science and Government from 2005 to 2009.
Years of Experience in Service Contract Solutions
Justin has over 12 years of experience in providing customized service contract solutions for retail channel partners and manufacturers. His expertise spans various sectors, emphasizing the development of learning and training programs using the ADDIE methodology.