Layla Heard
About Layla Heard
Layla Heard is a Claims Coordinator at Cover Genius with extensive experience in customer service and project management roles across various companies in the United Kingdom.
Title
Layla Heard holds the position of Claims Coordinator at Cover Genius in London, United Kingdom, a role she has been serving in since 2019.
Professional Background
Layla Heard has accumulated significant experience in various roles prior to her current position as Claims Coordinator at Cover Genius. Her career traversed several companies, including Capita as a Pet Customer Service Operator (2009-2011) and Revenue Generation Sales Operator (2008-2009), Markerstudy Insurance as Project Manager (2016-2018), Business Analyst (2015-2016), and Implementation Coordinator (2014-2015). She also worked at Iceland Foods in multiple roles from 1998 to 2008, including Senior Supervisor, Chilled Supervisor, Customer Service Supervisor, and General Assistant.
Education and Expertise
Layla Heard completed her A-Levels in Psychology at South Downs College from 1997 to 2000. Previously, she achieved her GCSEs from Mayfield Secondary School between 1993 and 1997. Her educational background has equipped her with critical analytical skills that have been beneficial in her roles involving claims and customer service.
Claims Expertise
Layla Heard possesses substantial expertise in processing P2P claims and providing general claims support. In her current role, she is involved in making process improvement suggestions and reviewing non-standard claims escalated from the claims team, showcasing her in-depth knowledge in claims management.