Marco Massetti
About Marco Massetti
Marco Massetti is the Complaints Manager at Cover Genius, with a background in psychology and extensive experience in customer-facing roles.
Title and Current Role
Marco Massetti is currently working as a Complaints Manager at Cover Genius in London, England, United Kingdom. He has held this position since 2021, leveraging his extensive experience in customer-facing roles and complaint management.
Previous Experience at AIG
Before joining Cover Genius, Marco Massetti worked at AIG in Shoreham-by-sea. He held the position of Quality Assurance Assessor/Complaints Handler from 2017 to 2021, focusing on quality assurance and handling customer complaints. Prior to that, from 2015 to 2017, he served as a Claims Assessor/Fraud Champion, where he was involved in claims assessment and fraud detection.
Work Background in Customer Service
Marco Massetti has significant experience in customer service roles. From 2014 to 2015, he worked at American Express in Brighton, United Kingdom, as a Customer Care Professional. Additionally, he served as a Waiter/Barista at Choccywoccydoodah Cafe in Brighton from 2012 to 2013, where he developed his communication and interpersonal skills further.
Educational Background
Marco Massetti holds a Master's degree in Criminal Psychology from Università degli Studi dell'Aquila, completed between 2007 and 2010. He also earned a Bachelor's degree in Psychological Sciences from Università degli Studi di Urbino 'Carlo Bo', a program he completed from 2002 to 2006. His academic background in psychology, particularly in work and organizational psychology, complements his role as a Complaints Manager.
Skills and Professional Attributes
In his professional journey, Marco Massetti has developed strong communication and social skills. His passion for teamwork has been cultivated through various roles and life experiences. His flexibility and willingness to take on new challenges are evident in his diverse career path, including roles ranging from a private teacher in Italy to a trainee in multiple mental health departments.