Patricio Alvarez Tostado
About Patricio Alvarez Tostado
Patricio Alvarez Tostado is a Business Analyst in the Customer Service Order to Cash program at Glanbia Nutritionals, where he has worked since 2021. He holds a Bachelor's Degree in Industrial Engineering from Tecnológico de Monterrey and a Bachelor of Science from New Mexico State University.
Work at Glanbia
Patricio Alvarez Tostado has been working at Glanbia Nutritionals since 2021 as a Grad Program - Business Analyst Customer Service Order to Cash (CSOTC) in Chicago, Illinois. In this role, he has led the project management for a Customer Service Master Data performance system and metrics project. He has also presented business cases for continuous improvement initiatives in customer service. His collaboration with IT and Business Intelligence teams has focused on delivering technical business solutions. Additionally, he led a project aimed at reporting automation and transitioning into self-service dashboards.
Previous Experience
Prior to his current role at Glanbia, Patricio Alvarez Tostado worked in various internships. He served as a Compensation and Benefits Intern at Food Service Group for six months in Monterrey, Mexico, in 2016. In 2019, he was a Supply Chain & Logistics Intern at Cummins Inc. for three months in Memphis, Tennessee. He also completed a Summer Internship at General Electric (GE) in 2017, participating in the Lean Challenge within the Digital Power sector for one month in Monterrey, Mexico.
Education and Expertise
Patricio Alvarez Tostado holds a Bachelor’s Degree in Industrial Engineering from Tecnológico de Monterrey. He studied there before transferring to New Mexico State University, where he earned a Bachelor of Science in Industrial Engineering from 2018 to 2020. His educational background has equipped him with expertise in engineering principles, supply chain management, and customer service processes.
Project Management and Initiatives
At Glanbia, Patricio Alvarez Tostado has led several key projects. He managed the Customer Service Master Data performance system and metrics project, which aimed to enhance operational efficiency. He also spearheaded initiatives for continuous improvement in customer service by presenting relevant business cases. His work on reporting automation and the development of self-service dashboards demonstrates his focus on leveraging technology to improve business processes.