Tim Watts
About Tim Watts
Tim Watts is a Senior Manager of Customer Experience and Analytics at Glanbia Nutritionals, with a strong background in financial and data analysis. He holds a BA in Behavioral Science from the University of Chicago and has extensive experience in continuous improvement and human-centered design.
Current Role at Glanbia Nutritionals
Tim Watts serves as the Senior Manager of Customer Experience (CX) and Analytics at Glanbia Nutritionals. He has held this position since 2022, contributing to the organization from Chicago, Illinois. In this role, he focuses on enhancing customer experience through data-driven insights and analytics, utilizing his extensive background in financial and data analysis.
Previous Experience at Glanbia
Before his current role, Tim Watts worked at Glanbia Nutritionals as the Senior Manager of Customer Service for North America from 2021 to 2022. His tenure lasted eight months, during which he was involved in improving customer service operations within the organization.
Professional Background
Tim Watts has a diverse professional background, having worked in various roles across multiple organizations. He spent 11 years at bp as a Master Black Belt and Senior Business Optimization Project Manager. His experience also includes positions at TD Ameritrade, JPMorgan Chase & Co., and CNA Insurance, where he developed expertise in continuous improvement, business analysis, and finance.
Education and Expertise
Tim Watts holds a Bachelor of Arts degree in Behavioral Science from the University of Chicago. He has furthered his education with an Advanced Master Certificate in Lean Six Sigma from Villanova University and a Certificate in Change Management from Cornell University. His educational background supports his expertise in human-centered design and root cause analysis.
Methodologies and Frameworks
In his professional practice, Tim Watts emphasizes the use of OKRs (Objectives and Key Results) for goal setting and tracking within organizations. He advocates for a balanced approach to decision-making that considers both rational and emotional factors, reflecting a holistic perspective on change leadership.