Kimberly Chan
About Kimberly Chan
Kimberly Chan serves as a Senior VIP/Corporate Gifting Specialist at Goldbelly, where she manages the order execution for numerous high-profile corporate accounts. With a background in operations and communication, she utilizes data analysis to enhance client retention and improve team workflows.
Work at Goldbelly
Kimberly Chan has been employed at Goldbelly since 2018 as a Senior VIP/Corporate Gifting Specialist. In this role, she manages the order execution for a significant number of accounts, typically between 80 to 100 each quarter. Her responsibilities include overseeing the fulfillment and delivery of orders for high-profile corporate clients, with account values exceeding $100,000. Additionally, she conducts data analysis to generate weekly reports and formulate strategic plans aimed at enhancing client retention. Chan also develops standard procedures and collaborates with cross-functional teams to ensure efficient customer service.
Previous Experience
Before her tenure at Goldbelly, Kimberly Chan worked at mobeam inc. as an Operations Analyst from 2014 to 2016 in Palo Alto, California. In this position, she contributed to operational efficiency and data management. Following her time at mobeam, she served as the Social Media & Community Liaison at Jazen Tea from 2013 to 2014 in San Jose, California. This role involved engaging with the community and managing social media presence, enhancing the brand's visibility and customer interaction.
Education and Expertise
Kimberly Chan earned her Bachelor of Arts (B.A.) degree in Communication and Sociology with a focus on Organizational Studies from the University of California, Davis. She attended the university from 2011 to 2013. Her educational background provides her with a solid foundation in communication strategies and organizational dynamics, which she applies in her current role and previous positions.
Data Analysis and Reporting
In her current role at Goldbelly, Kimberly Chan conducts data analysis to support decision-making processes. She provides weekly reporting that informs strategic planning for client retention initiatives. Her analytical skills enable her to identify trends and insights that contribute to improved customer satisfaction and operational effectiveness.
Process Improvement Initiatives
Kimberly Chan is involved in creating resources and self-help guides for her team, which has led to enhanced workflow efficiency. By developing standard procedures and collaborating with various teams, she plays a key role in streamlining processes to better fulfill customer requests and improve overall service delivery.