Komal Diwan
About Komal Diwan
Komal Diwan is a Project Team Lead with over 11 years of experience in project and team management within the SaaS industry. Currently working at Gupshup, she has held various roles in companies like Knowlarity and Alere Medical, focusing on client engagement and service delivery.
Current Role at Gupshup
Komal Diwan serves as a Project Team Lead at Gupshup since 2022. In this role, she is responsible for overseeing project execution and team management within a hybrid work environment in Gurugram, Haryana, India. Her focus includes ensuring project deliverables align with client expectations and organizational goals.
Previous Experience at Knowlarity
Prior to her current position, Komal Diwan worked at Knowlarity - Cloud Communications for a total of eight years in various roles. She served as a Senior Engagement Manager from 2013 to 2018, where she focused on strategy and client engagement. She later took on the role of Sr Engagement Manager - Strategy from 2019 to 2022, further enhancing her expertise in project management within the SaaS industry.
Experience in Client Success Management
Komal Diwan has experience in client success management, having worked at Phonon Communications Pvt Ltd as a Sr. Client Success Manager from 2018 to 2019. In this position, she contributed to managing client relationships and ensuring satisfaction within the SaaS framework.
Educational Background
Komal Diwan completed her Bachelor’s Degree in Computer Science from Maharishi Dayanand University, Rohtak. She also attended St. Michael Sr. Sec. School, where she laid the foundation for her academic journey in technology and computer architecture.
Expertise in Project and Team Management
With over 11 years of experience, Komal Diwan specializes in project and team management within the SaaS industry. Her skills include requirement gathering, service delivery, and client engagement. She has a strong background in technology-driven transformations and operational excellence, focusing on managing Monthly Recurring Revenue (MRR) growth and churn management.