Lucas Martins
About Lucas Martins
Lucas Martins is a Customer Success Manager with over a decade of experience in customer experience and technology roles. He has worked in various capacities at companies such as Twilio Inc. and Gupshup, and has a strong background in information technology and effective communication.
Current Role at Gupshup
Lucas Martins serves as a Customer Success Manager at Gupshup since 2023. In this role, he focuses on ensuring customer satisfaction and success, leveraging his extensive background in customer experience. His position at Gupshup allows him to apply his knowledge of technology and customer relations to enhance user engagement and retention.
Professional Background
Lucas has over a decade of experience in customer experience and technology roles. He transitioned to working in startups in 2018, which expanded his exposure to new technologies and diverse cultures. Prior to his current role, he worked at Twilio Inc. as a Customer Success Manager from 2019 to 2022, where he developed skills in managing customer relationships in both B2C and B2B environments.
Education and Expertise
Lucas studied at Universidade Nove de Julho - UNINOVE, where he earned a Tecnólogo em Redes de Computadores from 2011 to 2013. He also studied Liderança, Inteligência interpessoal e Comunicação eficaz at The Napoleon Hill Foundation - MasterMind in 2020. Additionally, he is currently studying English as a Second Language at Duca English, which enhances his communication skills in a global context.
Career Development
Lucas experienced a significant career shift by joining a major tech company in San Francisco, California. This transition required him to learn English as a new language, highlighting his adaptability and commitment to personal growth. He emphasizes the importance of setting personal goals to achieve success in his career, which reflects his proactive approach to professional development.
Previous Work Experience
Before his roles in customer success, Lucas worked in various positions that contributed to his expertise in customer service. He was an Auxiliar de atendimento - Crédito e Cobrança at Lojas Riachuelo S/A in 2011 and later served as an Analista de service desk - Sistemas at Global Hitss from 2017 to 2018. These experiences laid the foundation for his current focus on customer success.