Subhadeep Mukherjee
About Subhadeep Mukherjee
Subhadeep Mukherjee is an Associate Director of Customer Success at Gupshup, with a strong background in customer engagement and retention. He has held various roles in companies such as Adobe, Honeywell, and Whatfix, and has a solid educational foundation in marketing, data science, and engineering.
Current Role at Gupshup
Subhadeep Mukherjee serves as the Associate Director of Customer Success at Gupshup, a position he has held since 2021. In this role, he has achieved a Net Revenue Retention (NRR) rate of 153% across his portfolio. He leads strategic initiatives that include customer journeys, maturity models, and voice-of-customer programs. Additionally, he conducts Strategic Business Reviews (EBRs and QBRs) to assess customer lifecycle milestones and communicate the value and return on investment of products.
Previous Experience in Customer Success
Prior to his current position, Subhadeep Mukherjee worked at several notable companies in customer success roles. He was a Senior Manager of Customer Success at Whatfix from 2020 to 2021 and a Customer Success Manager at Sprinklr from 2019 to 2020. His earlier experience includes roles at Adobe, where he served as an Enterprise Client Success Manager and a Client Success Manager from 2015 to 2019, and as a Customer Retention Consultant from 2013 to 2015.
Educational Background
Subhadeep Mukherjee has a diverse educational background. He earned a Bachelor of Engineering in Electrical and Electronics Engineering from West Bengal University of Technology, Kolkata, from 2007 to 2011. He furthered his studies in marketing at XLRI Jamshedpur, focusing on Digital Marketing Strategies from 2018 to 2019. Additionally, he completed a program in Organizational Excellence Through Leadership at the Indian Institute of Management Bangalore in 2021 and pursued a Post Graduate Program in Data Science at Great Lakes Institute of Management from 2021 to 2022.
Technical Support Experience
Subhadeep Mukherjee began his career in technical support, working at Honeywell Process Solutions as a Technical Support Specialist from 2012 to 2013. This role provided him with foundational skills in customer service and technical problem-solving, which he later applied in his customer success roles. His experience in technical support has contributed to his ability to implement tools like Salesforce for customer success management.
Leadership and Team Development
In his current role at Gupshup, Subhadeep Mukherjee is responsible for recruiting, coaching, mentoring, and developing a high-performing Customer Success team. He has implemented Salesforce as a new customer success tool, which includes building key performance indicators (KPIs) and processes tailored to the team's needs. His leadership focuses on enhancing customer engagement through the development of customer stories, case studies, and video testimonials.