Alejandro Lara Melo
About Alejandro Lara Melo
Alejandro Lara Melo is a Help Desk Analyst with extensive experience in IT support and customer service. He has worked for various companies, including Centene Corporation and HCL Enterprise, and holds an Associate’s Degree in Information Technology & Network Administration.
Work at HCL Enterprise
Currently, Alejandro Lara Melo serves as a Help Desk Analyst at HCL Enterprise, a position he has held since 2021. In this role, he employs various tools and technologies to provide effective IT support. His responsibilities include managing service calls and system tickets using the ServiceNow platform. He also supports client systems operating on Windows 10 and offers mobile support for iOS and Android devices. Alejandro utilizes remote desktop applications like Webex to assist users, ensuring efficient resolution of technical issues.
Previous Experience at Centene Corporation
Before joining HCL Enterprise, Alejandro worked at Centene Corporation as a Member Services representative for Sunshine Health from 2015 to 2018. During his three years in this role, based in Sunrise, Florida, he contributed to customer service operations, focusing on member support and service delivery.
Background in Customer Service
Alejandro has a solid background in customer service, having worked as a Bilingual Customer Service Representative at All Florida Insurance from 2013 to 2015. His experience in this role, located in Coral Springs, Florida, helped him develop strong communication skills and the ability to assist diverse client needs.
Education and Expertise
Alejandro studied at ATI Career Training Center in Fort Lauderdale, where he earned an Associate’s Degree in Information Technology & Network Administration from 2010 to 2011. This educational background laid the foundation for his technical skills and knowledge in IT support and network management.
Technical Skills and Tools
In his current role, Alejandro utilizes various technical skills and tools to enhance support services. He employs snipping and screen sharing tools for effective communication during support calls. His expertise includes maintaining VMware (VDI) environments, handling active directory tasks, and managing shared mailboxes. Additionally, he supports Office 365 solutions and various internet browsers, ensuring users have access to necessary applications and resources.