Amber O'keefe
About Amber O'keefe
Amber O'Keefe is a Customer Success Manager with extensive experience in healthcare management and a background in nursing and public health. She has held various roles in organizations like ProHealth Physicians and Health Catalyst, overseeing program implementations and managing teams.
Current Role at Health Catalyst
Amber O'Keefe serves as a Customer Success Manager at Health Catalyst, a position she has held since 2023. In this role, she leads implementations as the client-facing program manager for onsite program deployments. Her responsibilities include the creation, management, and oversight of projects to ensure successful outcomes for clients.
Previous Experience at ProHealth Physicians
Amber O'Keefe worked at ProHealth Physicians in various capacities from 2018 to 2023. She served as the Manager of the Medication Management Program from 2021 to 2023, where she managed a central service supporting medication renewals across multiple practices. Prior to that, she was the Medication Management Supervisor from 2018 to 2020 and the Supervisor of Central Nurse Resources from 2020 to 2021. During her tenure, she oversaw the onboarding of 44 new practices to a centralized Refill Management program.
Educational Background
Amber O'Keefe is currently pursuing a Bachelor of Science degree in Public Health at Southern New Hampshire University and a Bachelor of Science degree in Nursing at Goodwin University. She has also completed coursework towards a Bachelor of Science degree in Biological Science at Western Connecticut State University and an Associate in Science degree in Biological Science at Manchester Community College.
Professional Certifications and Skills
Amber O'Keefe holds certifications as a Registered Medical Assistant and Medical Assistant Trainer. She possesses expertise in Lean/Six Sigma process improvement tools and techniques. Additionally, she has technical proficiency as a superuser of AllScripts and demonstrates expert-level skills in Microsoft Word, PowerPoint, and Outlook.
Early Career Experience
Amber O'Keefe began her career as a Companion at Companions & Homemakers from 2007 to 2008. She also worked at Starbucks as a Shift Supervisor from 2004 to 2007. Her early career included direct frontline experience as a Medical Assistant and Emergency Room Technician, providing her with a diverse background in healthcare settings.