Michelle Hernandez
About Michelle Hernandez
Michelle Hernandez is a Senior Client Success Manager at Health Catalyst, where she has worked since 2020. She has extensive experience in strategic account management and client satisfaction within the healthcare industry.
Work at Health Catalyst
Michelle Hernandez has been serving as a Senior Client Success Manager at Health Catalyst since 2020. In this role, she focuses on managing customer relationships and enhancing client satisfaction within the healthcare sector. Her responsibilities include strategic account management and ensuring that clients effectively utilize Health Catalyst's products and services. Over her tenure, she has demonstrated a strong commitment to improving client interactions and project outcomes.
Previous Experience at VitalWare
Before joining Health Catalyst, Michelle Hernandez worked at VitalWare as a Senior Client Success Manager from 2018 to 2020. In this position, she was responsible for managing client accounts and ensuring that clients received the necessary support and training to maximize their use of VitalWare's healthcare solutions. Her experience in this role contributed to her expertise in client relationship management.
Background in Account Management
Michelle Hernandez has extensive experience in account management, having worked at nThrive from 2009 to 2017 as an Account Manager and Corporate Application Support. During her time there, she developed skills in client support and application management, which further enhanced her capabilities in managing customer bases and improving client satisfaction.
Education and Expertise
Michelle Hernandez studied at Yakima Valley College, where she achieved a Mid Management certification from 1986 to 1987. This educational background laid the foundation for her career in management and client success. She possesses expertise in strategic account management and relationship building specifically within the healthcare industry, which has been a focal point throughout her professional journey.
Training and Development Skills
Throughout her career, Michelle Hernandez has developed a strong background in training both clients and internal teams on product usage and strategies. Her ability to convey complex information in an understandable manner has been instrumental in ensuring that clients can effectively utilize the tools and resources available to them. Additionally, her skills in time management have enabled her to ensure efficient client interactions and project completions.