Mike Morrill
About Mike Morrill
Mike Morrill is an Application Support Analyst and Customer Care Manager at Health Catalyst, where he has worked since 2017. With extensive experience at Unisys in various roles, he specializes in root cause analysis and incident management to enhance operational efficiency.
Work at Health Catalyst
Mike Morrill has been employed at Health Catalyst since 2017, where he serves as an Application Support Analyst and Customer Care Manager. In this role, he focuses on providing support for application-related issues and managing customer care initiatives. His responsibilities include ensuring high-quality service delivery and maintaining client satisfaction. He has been instrumental in managing multi-client engagements, effectively balancing the diverse needs of various clients.
Previous Experience at Unisys
Prior to his current role, Mike Morrill worked at Unisys for over a decade in various capacities. He served as Service Delivery Manager from 2015 to 2017, overseeing service delivery operations in the Greater Salt Lake City Area. His earlier roles included Team Supervisor from 2007 to 2009, Team Lead from 2005 to 2007, and Service Manager from 2009 to 2017. These positions provided him with extensive experience in managing teams and delivering client services.
Specialization in Root Cause Analysis
Mike Morrill specializes in root cause analysis (RCA) development and delivery. His focus on RCA aims to improve operational efficiency by identifying and addressing the underlying causes of issues. This expertise allows him to implement effective solutions that enhance service delivery and client satisfaction.
Expertise in Incident Management
Mike Morrill has developed significant expertise in incident problem and escalation management. He ensures timely resolution of client issues, which is critical for maintaining service quality. His skills in performance review and analytics enable him to utilize data effectively to enhance service delivery.
Process Improvement Initiatives
In his professional roles, Mike Morrill has been involved in process review and implementation. He focuses on optimizing workflows to improve performance across service delivery operations. His commitment to maintaining SLA and KPI delivery reflects his dedication to high standards of service quality.