Clarixsa D.
About Clarixsa D.
Clarixsa D. is a Customer Service Operations Manager with extensive experience in call center management and customer service training. She holds a BS in Elementary Education from Buffalo State College and an MBA in Business Administration from the University of Phoenix.
Work at Heritage Insurance
Clarixsa D. has been serving as the Customer Service Operations Manager at Heritage Insurance since 2017. In this role, she oversees call center operations, focusing on system performance and problem resolution to enhance customer service quality. She is responsible for managing system and process improvements, quality assurance programs, and implementing upgrades to optimize operations. Her leadership has contributed to maintaining high standards in customer service within the organization.
Education and Expertise
Clarixsa D. holds a Bachelor of Science degree in Elementary Education with a focus on Bilingual Education from Buffalo State College, where she studied from 1992 to 1996. She furthered her education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from the University of Phoenix, completing her studies from 2012 to 2014. Her educational background equips her with a strong foundation in both educational principles and business management.
Background
Clarixsa D. began her career as a Student Assistant at Buffalo State College from 1988 to 1991. She transitioned to the role of Assistant Sales Manager at ColorTyme from 1999 to 2002 in Albany, NY. Her experience includes significant roles in customer service management, having worked as a Customer Service Manager at United Healthcare from 2009 to 2013 and as Senior Manager of Market Call Center Operations at IASIS Healthcare from 2014 to 2017.
Achievements
Throughout her career, Clarixsa D. has developed and implemented staff training and mentoring programs aimed at ensuring continuous quality in customer service. She has conducted needs assessments, employee performance reviews, and capacity planning to enhance call center operational strategies. Her efforts in preparing action plans and conducting system audits have contributed to improved call center efficiency.