Steven Rodriguez
About Steven Rodriguez
Steven Rodriguez is the Director of Customer Services at Heru, where he has worked since 2023. He has a background in customer support and technical roles, with previous positions at companies such as IBM and ThinkEco Inc.
Current Role at Heru
Steven Rodriguez serves as the Director of Customer Services at Heru, a position he has held since 2023. In this role, he is responsible for overseeing the customer service operations and ensuring high-quality support for users of the Heru application and MagicLeap device. His leadership includes designing comprehensive training and onboarding materials for new hires, which enhances the team's effectiveness in delivering customer support.
Previous Experience at Heru
Before his current role, Steven worked at Heru as a Customer Support Engineer from 2021 to 2022 and as Manager of Customer Services from 2022 to 2024. During his tenure, he played a pivotal role in establishing the Customer Service department, focusing on improving collaboration between departments and enhancing overall service delivery.
Educational Background
Steven Rodriguez studied at Borough of Manhattan Community College, where he earned an Associate of Arts and Sciences (AAS) degree in Computer Systems Networking and Telecommunications from 2020 to 2022. He also pursued IT Support training at Per Scholas in 2017. Additionally, he studied Pharmacy Technician/Assistant at Lehman College from 2016 to 2017.
Work History and Technical Expertise
Steven has a diverse work history in customer support and technical roles. He worked at ThinkEco Inc. as Tech Support from 2018 to 2021 and at IBM as a System Service Representative from 2019 to 2021. His experience includes delivering end-user support as a Senior Software Executive at Con Edison. He possesses core competencies in networking and software troubleshooting, which contribute to his effectiveness in customer service roles.
Early Career Experience
Steven's early career includes various roles that contributed to his customer service skills. He worked as a Customer Representative at Domino’s Pizza from 2009 to 2010 and as a Stock Associate at Hollister Co. from 2011 to 2012. He also gained experience in environmental services at NYU Langone Medical Center from 2014 to 2016, which provided him with a foundation in service-oriented roles.