Caleb Williams
About Caleb Williams
Caleb Williams is a ServiceNow Business Analyst at HGC Technologies with extensive experience in IT service management, functional specifications, and UI modeling.
Current Role at HGC Technologies
Caleb Williams currently serves as a ServiceNow Business Analyst at HGC Technologies. His role involves leveraging the ServiceNow platform for IT Service Management. He has been with the company since 2020 and is based in Montreal, Quebec, Canada. His responsibilities include preparing functional specifications and UI modeling, which are essential for effective service delivery.
Previous Experience at KEDAR Information Technologies
Caleb Williams has extensive experience at KEDAR Information Technologies, where he held multiple positions from 2005 to 2019. He began as a Training Assistant and Technical Writer, then transitioned to Business Development Manager, and later served as IT Project Manager and IT Business Analyst. His tenure at KEDAR spanned over a decade, during which he developed skills in project management and business analysis.
Experience at Ness Digital Engineering
Caleb worked as a Business Analyst at Ness Digital Engineering from 2019 to 2020. In this role, he contributed to various projects by applying his analytical skills and understanding of business processes. His experience in this position further enhanced his capabilities in the IT sector.
Educational Background
Caleb Williams holds a Master's degree in Communication from Texas State University, where he studied from 2014 to 2016. He also earned a Bachelor's degree in Communication and Media Studies from Western Kentucky University, completing his studies there from 2001 to 2012. Additionally, he studied Philosophy at Western Kentucky University, further broadening his academic foundation.
Technical Skills and Expertise
Caleb possesses a strong background in both Waterfall and Agile methodologies, which are critical for project management. He is proficient in Full Stack Development and the Software Development Life Cycle (SDLC). His technical skills include using a variety of tools such as the LAMP environment, Google Suite, Salesforce CRM, Zoho CRM, Microsoft Office Suite, and Visio. He has also developed ITIL & ITSM curriculum as part of his work in IT Service Management.