Jake Friesen
About Jake Friesen
Jake Friesen is a Senior Client Success Manager with extensive experience in client relations, currently working at Hinge Health since 2024. He previously held similar roles at Springbuk and DEFENDERS, focusing on enterprise clients and maintaining high client retention rates.
Work at Hinge Health
Jake Friesen currently serves as a Senior Client Success Manager at Hinge Health, a position he has held since 2024. In this role, he focuses on enterprise clients, including those in the Fortune 500. He is responsible for managing client relationships and ensuring that client goals and strategies are met. His work involves collaborating with various internal stakeholders, including data science, product, and strategic consulting teams, to address client needs effectively.
Previous Experience at Springbuk
Prior to joining Hinge Health, Jake Friesen worked at Springbuk as a Senior Client Success Manager from 2021 to 2024. He was based in Indianapolis, Indiana, where he continued to focus on client success and retention. His earlier role at Springbuk was as a Client Success Manager from 2018 to 2021, where he developed skills in managing client relationships and achieving high retention rates.
Background in Licensing at DEFENDERS
Jake Friesen has experience in licensing management from his time at DEFENDERS. He served as the National Manager of Licensing for 10 months in 2018 and previously held the position of Regional Licensing Manager from 2015 to 2018. His roles involved overseeing licensing operations and managing regional teams in the Indianapolis area.
Education and Expertise
Jake Friesen earned his Bachelor's degree in Philosophy and Religious Studies from Olivet Nazarene University, where he studied from 2011 to 2015. During his time at the university, he also served as a Student Ambassador for four years. His educational background contributes to his analytical skills and ability to build relationships with clients.
Client Success Achievements
In his roles, Jake Friesen has consistently maintained over 100% Annual Recurring Revenue (ARR) retention with clients. He employs an authentic and passionate approach to client success, focusing on building and maintaining relationships with benefit teams, analysts, and HR professionals. His management of an analytic agenda helps align client goals with strategic outcomes.