W. Elias Ammerman
About W. Elias Ammerman
W. Elias Ammerman is a Data Analyst currently working at Hinge Health in Boston, Massachusetts. He has extensive experience in customer success and account management across various roles at EverQuote and has a background in political science.
Work at Hinge Health
W. Elias Ammerman currently serves as a Data Analyst at Hinge Health, a position he has held since 2024. Prior to this role, he worked as the Manager of Member Success II, Onboarding from 2021 to 2024. In this capacity, he focused on enhancing member experiences and streamlining onboarding processes. His tenure at Hinge Health has been marked by a commitment to improving customer engagement and satisfaction.
Previous Experience at EverQuote
Ammerman held multiple roles at EverQuote from 2016 to 2021. He began as an Account Manager for 10 months before progressing to Senior Manager of Customer Success for one year. He then served as Manager of Customer Success for two years and concluded his time there as Team Lead - Account Management for one year. His experience at EverQuote involved managing customer relationships and implementing strategies to enhance customer success.
Education and Expertise
W. Elias Ammerman studied Political Science and Government at the University of Massachusetts, earning his degree from 2007 to 2011. He further developed his analytical skills by completing the Google Data Analytics Certificate through Coursera in 2022. This educational background supports his expertise in data analysis and customer success management.
Career at Enterprise Rent-A-Car
Ammerman worked at Enterprise Rent-A-Car from 2012 to 2015, where he held various positions including Management Trainee, Assistant Manager, and Branch Manager. His experience in these roles involved overseeing operations, managing teams, and ensuring customer satisfaction, which contributed to his development in leadership and customer service.
Professional Skills and Achievements
W. Elias Ammerman has demonstrated success in strategic planning and the deployment of scalable processes aimed at driving growth. He specializes in developing and motivating high-performing, customer-centric teams. His proven track record includes reducing customer churn and increasing lifetime customer value through strategic alignment and process improvement.