Katherine Arthurs
About Katherine Arthurs
Katherine Arthurs is the Senior Director of Customer Service and Experience at Hint Inc., where she has worked since 2019. She has extensive experience in customer service roles across various technology companies, including positions at NetObjects Inc., Pixie Technology, and Barnes & Noble College Digital Education.
Current Role at Hint Inc.
Katherine Arthurs serves as the Senior Director of Customer Service & Experience at Hint Inc. since 2019. In this role, she focuses on enhancing customer interactions and overall service delivery. She has developed and implemented training programs aimed at improving customer service standards within the organization. Her leadership contributes to the company's commitment to providing a positive customer experience.
Previous Experience at NetObjects Inc.
Katherine Arthurs worked at NetObjects Inc. as the Director of Tech Support, Customer Satisfaction, and Advocacy from 1996 to 2001. During her five years in this position, she was responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. Her role involved advocating for customer needs and improving service processes.
Experience at Pixie Technology
From 2016 to 2018, Katherine Arthurs held the position of Head of CustomerCare and Fulfillment Operations at Pixie Technology. In this two-year role, she managed customer care strategies and fulfillment processes, ensuring that customer needs were met efficiently and effectively.
Background in Customer Care Leadership
Katherine Arthurs has extensive experience in customer care leadership across various companies. She has held positions such as Head of CustomerCare at Yuzu™, a division of Barnes & Noble College Digital Education, from 2013 to 2016, and at Akimbo Systems from 2004 to 2007. Her background includes managing technical support teams and developing customer service initiatives.
Technical Support Management Experience
Katherine Arthurs began her career in technical support management at Global Village Communication, where she worked as Manager of Technical Support from 1990 to 1995. She later served as Sr. Manager of Technical Services at Seven Networks from 2001 to 2003. Her roles in these positions contributed to her extensive knowledge in consumer software and wireless communications.