Mary Joy
About Mary Joy
Mary Joy is a Travel Agent and Guest Services Manager with extensive experience in property management and customer support across various industries.
Current Roles at Nestify and Hopper
Mary Joy currently holds dual roles at both Nestify and Hopper. She works at Nestify as the Guest Services Manager, handling a variety of responsibilities related to guest experiences and property services. In the United States, she also functions as a Travel Agent for Hopper, leveraging her extensive background in hospitality and travel management.
Previous Experience at PlushyHost.com
From 2019 to 2021, Mary Joy worked as a Guest Services Specialist at PlushyHost.com. During her two-year tenure in the United States, she was responsible for managing guest inquiries, coordinating property services, and ensuring a high level of customer satisfaction. Her role required extensive interaction with both guests and property owners.
Case Manager Role at Airbnb
Mary Joy served as a Case Manager at Airbnb from 2017 to 2019. Based in the Philippines, she handled case management tasks which involved resolving issues for both hosts and guests. Her responsibilities included dealing with disputes, managing refunds, and ensuring compliance with Airbnb's policies and guidelines.
Expertise in Property Management Systems
Mary Joy is proficient in using various property management systems and channel managers such as Smartbnb, IGMS, and Ownerrez. She uses these tools to optimize property listings, automate communication with guests, and ensure smooth operations across multiple platforms like Expedia, TripAdvisor, and HomeAway.
Skills in Social Media and Content Creation
Mary Joy has demonstrated skills in managing social media accounts specifically for property listings. She uses social media to enhance visibility and engagement, making properties appealing to potential guests. Additionally, she is adept at writing compelling content for property listings, providing them with a competitive edge in the market.