Nicole Cucuk
About Nicole Cucuk
Nicole Cucuk is a Learning & Quality Specialist in Financial Technology at Hopper, with extensive experience in customer service, managerial roles, and VIP guest relations.
Current Role at Hopper
Nicole Cucuk is currently serving as a Learning & Quality Specialist in the Financial Technology sector at Hopper. In this role, she focuses on training and quality assurance, ensuring the delivery of high standards in financial technology services. Her responsibilities include developing training materials, conducting quality assessments, and supporting the continuous improvement of services. Working remotely, Nicole applies her extensive experience in managerial and customer service roles to enhance employee performance and customer satisfaction.
Professional Experience
Nicole Cucuk has an extensive and diverse professional background spanning several industries, including veterinary services, luxury event planning, and corporate travel. She has previously worked at Pana as a VIP Corporate Travel Agent, Santa Barbara Taste as a Luxury Event Planner & Wine Tour Manager, and Carpinteria Veterinary Hospital as a Hospital Manager. In these roles, she honed her skills in management, customer service, and event planning, bringing a wealth of knowledge and experience to her current position at Hopper.
Education and Certifications
Nicole Cucuk holds a Bachelor's degree in Biopsychology from UC Santa Barbara, where she studied from 2008 to 2011. Prior to that, she studied Biology/Biological Sciences and Liberal Studies at Santa Barbara City College from 2005 to 2008. Additionally, she is a certified CFA with a specialization in luxury travel, wine, and culinary experiences. Her educational background and certifications have equipped her with a solid foundation in both biological sciences and specialized areas of customer service.
Customer Service and Managerial Experience
With 17 years of customer service experience, Nicole Cucuk has developed a deep understanding of client needs and expectations. Her roles have included Client Care Manager at La Jolla Veterinary Hospital, Assistant Hospital Manager at Foothill Animal Hospital, and Client Care Manager & Veterinary Assistant at VCA Animal Hospitals. Across these positions, she gained 14 years of managerial and training experience, showcasing her ability to lead teams and improve service delivery. Her background also includes 5 years in VIP guest relations, highlighting her capability to cater to high-profile clients.
Passions and Professional Interests
Nicole Cucuk is deeply passionate about continuous learning and helping others. This passion is evident in her role as a Learning & Quality Specialist, where she strives to enhance training processes and elevate service quality. Her certification in luxury travel, wine, and culinary experiences also reflects her interest in high-end customer service fields. Committed to professional development, Nicole seeks to leverage her diverse skills and experiences to drive positive outcomes in every role she undertakes.