Sheri Palm
About Sheri Palm
Sheri Palm is the Manager of Customer Service Operations at Hopper in Orlando, Florida, with over three decades of experience in customer service and operations management.
Current Role at Hopper
Sheri Palm serves as the Manager of Customer Service Operations at Hopper in Orlando, Florida, United States. In this role, Sheri is responsible for overseeing customer service functions and ensures effective management of operations to enhance customer satisfaction and operational efficiency. Her work focuses on building and motivating teams, resolving complex operational issues, and maintaining a commitment to high-quality customer service.
Professional Experience at Marriott Vacations Worldwide
From 2015 to 2021, Sheri Palm worked as the Lead Operations Manager at Marriott Vacations Worldwide in Orlando, Florida, United States. During her six-year tenure, Sheri was instrumental in managing operations, focusing on both productivity and efficiency. Her responsibilities included hiring, training, and performance management, ensuring the operational team met quality standards and customer service goals.
Long-Term Career at The Mark Travel Corporation
Sheri Palm's extensive career in customer service began at The Mark Travel Corporation, where she worked as the Customer Care Manager from 1987 to 2015. Over 28 years, Sheri developed a wealth of experience in operations management and customer service. Her role required her to address and resolve operational challenges, enhance productivity, and lead a committed team focused on customer satisfaction and service quality.
Educational Background in Psychology and Travel
Sheri Palm holds a degree in Psychology from the University of Southern Indiana, where she studied from 1985 to 1987. She also holds a degree in Travel and Tourism from the Southeastern Academy of Travel. This educational foundation has supported her comprehensive approach to customer service operations and her expertise in the travel and tourism industry.
Expertise in Customer Service and Operations Management
With over three decades of experience, Sheri Palm specializes in customer service and operations management. She excels at building and motivating teams, providing clear direction, and resolving complex operational problems. Sheri's strong focus on hiring, training, and performance management is key to her success in delivering high-quality customer service and maintaining efficient operations.