Zachary Dziga
About Zachary Dziga
Zachary Dziga is a Team Leader at Hopper, with extensive experience in customer support and travel consulting.
Title and Current Position
Zachary Dziga currently holds the position of Team Leader at Hopper in a remote capacity. In his role, he is responsible for managing a team of 12 agents, with a focus on coaching and development. He also collaborates closely with the Product team to identify and resolve bugs. Additionally, he conducts interviews and oversees BPO agents, ensuring that team members are well-supported and efficient.
Previous Roles at TripActions
Before joining Hopper, Zachary Dziga worked as a Customer Support Manager at TripActions from 2018 to 2020 in the Dallas/Fort Worth Area. During his two-year tenure, he was responsible for overseeing customer support operations, managing client inquiries, and ensuring a high level of service quality.
Experience at BCD Travel
Zachary Dziga served as a Travel Consultant at BCD Travel from 2016 to 2017. Located in Irving, his responsibilities included booking travel arrangements, providing travel advisory services, and ensuring client satisfaction.
Background at American Express
Zachary Dziga's career at American Express spanned from 2007 to 2015. He initially worked as a Travel Counselor for six years in the Jacksonville, Florida Area, where he handled travel reservations and provided customer support. Later, he became a Member Service Professional from 2013 to 2015 at the DFW airport, focusing on assisting members with travel-related needs and services.
Early Career at British Airways
Zachary Dziga began his career as a Reservations Sales Agent at British Airways from 2005 to 2007. Based in the Jacksonville, Florida Area, his role involved managing booking inquiries, assisting customers with reservations, and providing support to ensure smooth travel experiences.
Educational Background
Zachary Dziga pursued his studies at Aveta Business Institute, where he earned a certification in Six Sigma Lean Belt. This training equipped him with skills in process improvement and efficiency, valuable tools that he has applied throughout his career.
Leadership Style
Zachary Dziga is skilled in Servant Leadership, a management philosophy that prioritizes the well-being and development of team members. This approach has been central to his role at Hopper, where he emphasizes coaching, development, and the well-being of his team.