Daniel Becerra Galindo
About Daniel Becerra Galindo
Daniel Becerra Galindo serves as the Subdirector Contact Center at HSBC, where he has worked since 2021. He has extensive experience in various roles within the company, including revenue management and contact center management, and holds a degree in Finance from Universidad Nacional Autónoma de México.
Work at HSBC
Daniel Becerra Galindo has held multiple positions at HSBC, contributing to various aspects of the bank's operations. He began his career at HSBC as an Analyst in the Stock Market Attention Center from 2010 to 2012. He then progressed to roles such as Financial Operations Advisor from 2012 to 2013, and Advisor at the Advance Attention Center from 2013 to 2014. Following these positions, he served as Contact Center Manager for Telemarketing from 2015 to 2019, and then as Contact Center Manager for Premier for a brief period in 2014. He transitioned to the role of Revenue Manager for Strategic Channels in 2021, before assuming his current position as Subdirector of the Contact Center, Servicio y Venta in 2021.
Education and Expertise
Daniel Becerra Galindo studied at Universidad Nacional Autónoma de México, where he focused on Finance and earned a Licenciado en Administración degree from 2007 to 2011. His educational background provides him with a solid foundation in financial management and administration, which he has applied throughout his career in various managerial roles within HSBC.
Background
Daniel Becerra Galindo has built a career primarily at HSBC, where he has accumulated extensive experience in customer service and revenue management. His journey at the bank spans over a decade, showcasing his commitment to the financial services industry. His roles have involved direct interaction with clients and strategic management of revenue channels, reflecting his expertise in both operational and customer-focused areas.
Achievements
Throughout his tenure at HSBC, Daniel Becerra Galindo has progressed through various levels of management, demonstrating his ability to adapt and excel in different roles. His experience in revenue management and customer service has contributed to the effectiveness of the Contact Center operations. His long-standing association with HSBC highlights his dedication to the organization and the financial sector.