Nick Skoularikas
About Nick Skoularikas
Nick Skoularikas is a Customer Service Officer and Universal Banker at HSBC, where he has worked since 2017. He has a diverse background in customer service and sales, with previous roles at MSC Mediterranean Shipping Co., TTT Moneycorp, and Pizza Hut, and holds multiple project management certifications.
Current Role at HSBC
Nick Skoularikas has been serving as a Customer Service Officer and Universal Banker at HSBC since 2017. In this role, he focuses on delivering high-quality customer service and financial solutions. He has implemented strategies aimed at expanding HSBC's customer base through various channels. His responsibilities include aligning daily workflows to meet targeted Key Performance Indicators (KPIs) and maximizing office resources to enhance productivity within the customer service department.
Previous Experience in Customer Service
Prior to his current position at HSBC, Nick worked in various customer service roles. He served as a Shift Manager at Pizza Hut UK & Ireland from 2014 to 2015, where he managed daily operations and staff. He also worked as a Retail Sales Consultant at TTT MONEYCORP LIMITED from 2015 to 2017, providing customer support at Stansted Airport in London. His experience in these roles contributed to his skills in customer engagement and service delivery.
Education and Certifications
Nick Skoularikas holds a Bachelor’s degree in Economics (Business Administration) from Aristotle University of Thessaloniki, which he completed from 1999 to 2003. He furthered his education by studying Maths and English at West Suffolk College, achieving GCSE qualifications from 2014 to 2015. In 2020, he obtained the Prince2 Foundation Certificate and the AgilePM Foundation Examination from Axelos Global Best Practice and APMG International, respectively, focusing on project management methodologies.
Work History at MSC Mediterranean Shipping Co.
Nick began his professional career at MSC Mediterranean Shipping Co. S.A. as an Accounting Administrator from 2005 to 2010 in Thessaloniki. During his five years with the company, he developed foundational skills in accounting and administration, which contributed to his overall professional development.