Aahana Barretto
About Aahana Barretto
Aahana Barretto serves as the Manager of Training and Development at ICICI Lombard, where she has worked since 2014. She has a diverse background in training and customer service roles across various companies, including Altisource and Carwale.
Work at ICICI Lombard
Aahana Barretto has been serving as the Manager of Training and Development at ICICI Lombard since 2014. In this role, she focuses on aligning departmental objectives and establishing key performance indicators (KPIs) for team members. Her responsibilities include conducting regular performance reviews for Assistant Managers and providing constructive feedback aimed at enhancing team performance. Aahana's role is pivotal in ensuring that the training and development initiatives are effectively integrated within the organization.
Previous Experience in Training and Development
Before her tenure at ICICI Lombard, Aahana Barretto held various positions in training and development. She worked as an Assistant Manager of Training and Development at Carwale from 2012 to 2014. Prior to that, she served as a Process Trainer at Intelenet Global Services from 2009 to 2011 and at Altisource from 2011 to 2012. In these roles, she conducted training sessions focused on communication skills and sales, contributing to the professional growth of team members.
Background in Customer Service
Aahana Barretto began her career in customer service, working as a Senior Customer Service Representative at Altius Customer Services Pvt Ltd from 2004 to 2008. This experience provided her with a solid foundation in customer interactions and service delivery, which she later applied in her training roles. Her background in customer service has been instrumental in shaping her approach to training and development.
Education and Early Training Experience
Aahana Barretto completed her early education at Our Lady of Fatima High School in 1970. Although specific details about her further education are not provided, her extensive experience in training and development roles indicates a strong commitment to professional growth and skill enhancement in her field.
Contributions to Quality Improvement Projects
Throughout her career, Aahana Barretto has participated in organization-wide projects aimed at enhancing the functionality of Quality units. Her involvement in these projects demonstrates her commitment to improving operational efficiency and ensuring high standards within the training and development framework.